小組合作情景對話范文第1篇
你好，我們是德邦物流公司，請問有什么可以幫助你。
B：I have a courier to send to my friend. Would you tell me that if your company has the service of taking data onsite?
我有一份快遞要寄給我的朋友，請問你們公司有上門取件的服務嗎?
A：Yes, we have. Sir, would you mind to tell me that what the kind is of your expressing thing?
有的，請問先生你要快遞的物品屬于什么類型的
B：Normal item.
普通物品
A：can you describe these goods roughly?
你可以大概描述一下這個物品嗎?
B：There are about 4kg, length and width is 30 cm, 40 cm high大概有4kg，長和寬都是30厘米，高40厘米
A;Ok, sir. Would you mind to tell me the time you hope us to pick it up? 好的，先生。請問你希望我們什么時候上門取件。
B：Tomorrow 9 o’clock in the morning. I will wait for you at the gate of the Qingyuan Polytechnic.
明天早上9點，在清遠職業技術學院校門口，我會在哪里等你
A：Ok, we will arrive at there on time and then we will contact with you.
Can you tell me what your telephone number is?
我們會準時到達你所說的地方，到時會聯系你，請問你的電話
碼是多少?
B：My number is 155-5555-0002.
我的電話是15555550002
A：Ok, any services do you need, sir?
好的，請問先生還需要什么服務嗎?
B：No, thanks.
沒有，謝謝。
A：Thanks for your calling!
小組合作情景對話范文第2篇
Waiter: How many in your party? 服務員：您幾位?
Customer: Four 顧客：四位
Waiter: This way, please. 服務員：這邊請。
Waiter: Are you ready to order? 服務員：可以點菜了嗎?
Customer: Could you give us a second, please? (could you wait a moment?) 顧客：請給我我們一會兒時間好嗎?
Waiter: Sure. 服務員：當然可以
詞匯： be ready to do … 準備好做某事
order:點(菜，飲料，動詞)
2)
A: What can I do for you, sir? 先生，您要來點什么?
B: What have you got this morning?
(what do you have this morning ?)
今天早上你們這兒有什么?
[今天早晨 不說today morning ]
A: Fruit juice, cakes and refreshments, and everything. 水果汁、糕點、各種茶點等等，應有盡有。
B: I’d like to have a glass of tomato juice, please. 請給我來一杯西紅柿汁。
A: Would you like some eggs? 還要來點雞蛋什么的嗎?
B: Yeah, bacon and eggs.
要，再來一份熏豬肉和雞蛋。 A: Anything else, sir? 還要什么別的東西嗎，先生?
B: No, that’s enough. Thank you. 不要了，足夠了。謝謝。
3) A: Waiter, a table for two, please. 服務生，請給我一張兩人的桌子。
B: Yes, this way please. 好的，請跟我來。
A: Can we see the menu, please? 能讓我們看一看菜單嗎?
B: Here you are. 給您。
A: What’s good today? 今天有什么好吃的?
B: I recommand crispy and fried duck. 我推薦香酥鴨。
A: We don’t want that. Well, perhaps we’ll begin with mushroom soup, and follow by some seafood and chips. 我們不想吃香酥鴨?；蛟S我們可以先吃蘑菇湯，然后再要點海鮮和土豆片。
B: Do you want any dessert? 要甜品嗎?
C: No dessert, thanks. Just coffee. 不，謝謝。 咖啡就行了。
(After a few minutes.) 過了一會兒。
A: I can have the check, please. 結帳。
C: George. Let’s split this. 喬治，我們各自付帳吧。
(go dutch) AA制
A: No, it’s my treat tonight.
不，今天我請客。
B: Cash or charge, sir? 現金還是記帳?
A: Charge, please. Put it on my American Express. 記帳。請記入我的“美國運通信用卡”帳號。
補充：在酒店里所使用的英語會話，基本上是屬于商業英語，與日常生活會話中所使用的英語略有不同，較注重禮節。例如：
非正式英語
正式英語
What’s your name?
May I have your name? 您貴姓?
請問您貴姓大名?
Do you want some tea?
Would you like some tea? 您要喝茶嗎?
請問您想喝茶嗎?
不要說OK, Sure, Yeah等等，而要說Certainly, Sir. Hey, uh-huh, Hold on 等等，也不適合在酒店中使用。
可以說“just a moment, please. I’ll check that for you.” (請稍候，我來幫您確認)，然后請有能力處理的人前來協助。
對男性客人，尊稱為Sir; 面對女性客人時尊稱為Ms.
在招呼客人時，最好說“Excuse me, Sir(Ms)”, 不要直接稱呼Mr.或Ms.
二.基本待客英語
一)在正式的英語表現里，疑問基本句型可分為下列四種：
1.
May I ~
2. Could you ~
Would you ~
4.
Shall I ~?
只要理解這四種基本的句型，就可以處理大部分業務上的狀況。
1. 自己要做什么事時，就使用May I ~ May I have your name, please?
我能知道你的名字嗎?(請問尊姓大名)
May I have your check-out time, please? 請問您什么時候結帳離開?
May I see your passport, please? 請讓我看一下您的護照好嗎?
May I know your nationality, please? 請問您的國籍是什么?
2. 麻煩客人時，可使用Could you ~ Could you fill out the form, please? 請您填寫這張表格好嗎?
Could you write that down, please? 請您寫下來好嗎?
Could you draft the fax, please? 請您寫下傳真的草稿好嗎?
Could you hold the line, please? 請不要掛電話好嗎?
3. 詢問客人的喜好或是做什么時，可使用Would you ~ Would you like tea or coffee? (would like 。。。要，想要。。。) 請問您要喝茶還是咖啡?
Would you like to take a taxi? 請問您要搭計程車嗎?
Would you mind sitting here? 請問您介意坐在這里嗎?
只要在疑問詞后加“Would you ~”，就可以提出大部分的詢問。
When would you like to visit Kunshan? 請問您想要何時參觀昆山?
Where would you like to have lunch? 請問您想在哪里用餐?
What time would you like to eat? 請問您想何時用餐?
Who would you like to contact? 請問您想和誰聯絡?
Which kind of room would you prefer? 請問您喜歡哪一種房間?
How would you like to settle your bill? 請問您的賬單如何處理?
How long would you like to stay? 請問您要逗留多久?
How many tickets would you like to buy? 請問您要買幾張票?
4. 在提供建議協助、征求意見時，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains? 請問需要我把窗簾拉上嗎?
Shall I draw you a map?
請問要我為您畫一張地圖嗎?
Shall I make the reservation for you? 請問要我為您安排預約嗎?
二)招呼語
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六點以前) Good evening. (用于下午六點過后)
1)拒絕客人時，不要一口回絕說“No.”，要委婉一些。
I am afraid I can’t do that.
不好意思，我恐怕沒辦法那樣做。
I am afraid Mr. Lin is out at the moment. He should be back around 5 p.m. 不好意思，林先生現在外出。他應該會在下午5點左右回來。
2)道歉
如果是自己個人的錯就說“I am sorry.”; 如果是公司、單位、酒店。。。的錯，就說：“We are sorry.”。
I am very sorry for the delay. 很抱歉延誤了時間
I am very sorry for the inconvenience. 很抱歉造成您的不便。
3)客人對自己說“Thank you.”時回答
You are welcome. 不客氣。
4)交給客人某些東西時，可以說
Here you are. 給你。
Here is your room key. 這是您的房間鑰匙。
8.聽不清要別人重復時，說 pardon?
一、點套餐
Please give me this one. 請給我來這個。
The same, thank you
小組合作情景對話范文第3篇
Part 1 Greetings
第一部分 問候
1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please?
歡迎光臨海悅酒店。我是***，請問我該怎么稱呼你呢?
2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?
先生/女士，你好!請問我能為您做點什么?
3. My name is ***, is there anything else I can do for you, just let me know.
我叫***，如果需要我為您做些什么，請告訴我。
4.If you have any problems, please feel free to contact us .
如果你有任何需要，請隨時聯系我們。
Part 2 Helping to Check-in
第二部分 幫助入住
1. Please have a seat for a while I’ll help you with the check-in procedure.
請在那邊稍坐一會兒，我將會為您辦理入住手續。
2. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure.
請把您的護照和信用卡交給我。辦完入住手續后，我會馬上歸還給您。
3. How many nights will you stay this time?
這次入住您會住多少天?
4. Which room would you like, smoking room or non-smoking room?
您是要吸煙房間還是不吸煙房間?
5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?
先生/女士，不好意思，打攪一下。請問您是要分開付押金還是一起付呢?
6. Here is your room key and the breakfast coupon. Would you please sign here?
這是您的房卡和早餐券。請您在這里簽個名好嗎?
7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..
這是給回您的護照和信用卡?，F在您可以上房間了。希望您在這里居住愉快。
Part 3 Providing Service During Staying
第三部分 居停期間提供服務
1. Regular Service常規服務
(1) Please wait a second. I’ll transfer it for you. . 請稍等一下。馬上為你轉接過去。
(2) Because you are checking out two days early, You need to give us two cash vouchers back.
您比原定退房的時間提前了兩天，所以我們需要收回二張現金券。
(3) There is a great garden and pond behind the hotel, which is suitable for exercise jogging and walking.
酒店后面有很漂亮的花園和水塘，那里是非常適合跑步(鍛煉身體)和散步的地方。
(4) This money is damaged .I’m afraid we can’t change it, this is according to the hotel regulation. ( hotel rules-) 您的錢(紙幣)上有裂口(污跡)，按酒店的規定，我們不能為您兌換。
(5) I’m sorry that you could not get cash by credit card here . I can book a car take you to the bank to get some cash.
不好意思，酒店規定不可以用信用卡來套取現金，如果您需要，我可以安排車送您去銀行(ATM 機)上提取現金。
(6) What denominations would you like?
你想要什么面值的人民幣呢?
(7)I’m sorry, but we do not accept the dollars with CB.
對不起，我們這里不收CB版的美金。
(8)---Can I fax this paper?
我可以傳真這份文件嗎?
==Certainly, sir. Where do you want to fax it to?
當然可以，先生。請問是傳真到哪里的?
---How would you like to pay for it, sir?
你打算怎樣付款呢，先生?
==Could you charge it to my room bill?
可記在我的客房賬單內嗎?
---Sure. Here is your fax record, Sir. Would you please sign here?
當然。這是你的傳真記錄，先生，麻煩你在這里簽名好嗎?
(9). Could you please send a car to the airport to pick me up?
你能安排一輛車到機場接我嗎?
(10). Could you please give us your flight No.?
你能告訴我您的航班號嗎?
2. Reminder提醒
(1) It’s better for you to wear more clothes, because it’s pretty cold outside..
外面天氣很冷，你最好穿多些衣服。
(2) You look tired,You’d better go to bed earlier tonight if you can.
你看上去很累，今晚最好早點休息。
(3) Today is a rainy day and the floor is slippery so please be careful.
今天外面在下雨，地面很滑走路時請多加小心。
1、 Internet Service網絡服務
(1) There is free broadband Internet access in every room , connector plug is on the desk.
寫字臺上有寬帶插頭，您可以隨便使用。
(2) There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, It’ll be recovered soon.
對不起，酒店的電腦服務中心出現了一點小故障，房間暫時不上了網，請稍候一下就會恢復正常。
3) Ok, I’ll arrange a computer engineer to help you.
好的，我馬上安排電腦員上去幫您。
2、 About the Laundry關于洗衣
(1) The laundry collected between 8am to 2pm will be returned at midnight on the same day ;while the one collected between 2pm to 8 am will be returned at 2pm on the next day.
上午八點到下午兩點接洗衣將會在當天午夜前送回;而下午兩點到次日八點的洗衣將會在第二日下午兩點之前送回。
(2) For the laundry, the regular service is within 8 hours and the express service is within 5hours.
普洗服務是八小時內送回,而快洗是5小時。
(3) There is a stain on your clothes, and we’ll try our best to get rid of it . However, I can’t guarantee that we can remove it totally.
您的衣服上有很難洗掉的污跡，我們會盡最大的努力去處理，但不能保證一定可以處理掉。
(4)--- Could you send someone up for my laundry, please?
請派人到我房間取要洗的衣服，好嗎?
===Certainly, sir. Our room attendant will be up in a minute.
好的,我們的服務員馬上到。
3、 Medical Service醫療服務
(1) You don’t look very well today. What seems to be wrong ?
你看上去有些不舒服, 還好吧 ?
(2) I feel dizzy and have a sore throat besides , I can not sleep well recently?
我感到頭暈，喉嚨痛。 還有，最近都睡不好。
(3) Don’t worry , I will arrange a doctor to look after you .
不要擔心，我將立即安排醫生照顧你。
(4) Any other symptoms? Like stomach ache, coughing, or nausea?
還有其他癥狀嗎?比如胃痛、咳嗽或者惡心?
(5) The doctor said you have got the flu. She’ll prescribe some medicine for you .take two tablets at a time, three times a day. You’d better stay in bed for one or two days.
醫生說你感冒了。 她會給你開藥。這藥每次吃兩片，每天三次，并建議你最好在床上休息一兩天。
(6) ---Are they strong?
==Yes. They may make you a little drowsy. By the way, you should be sure to take them after you eat.
---藥性強嗎?
==是的，會讓你犯困。還有，你得在用餐完畢后才能吃藥。
(7) Can you give me some medicine fo stomach ache?
你可以給點胃藥給我嗎?
(8) I’m afraid the doctor can’t give you medicine for that unless you tell her about your history of stomach ache?
如果你不告訴醫生你是否有胃病史，恐怕他不能隨便給你胃藥。
(9) Well, I do have gastritis for two years.
恩，我確實有兩年的胃病。
(10) Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes?
你的血壓偏高，請問你是否有糖尿病?
(11)How is the acid in your stomach? Is the acid feeling very strong?
胃酸的強度怎么樣?你是否感覺十分強烈?
(12) Are you taking other medicine at present? Please let us know just in case of chemical reaction. .
你最近有沒有服用其它藥物?為了防止藥品之間產生不好的化學反應請告訴我們。
(13) Are you feeling better now, Sir?
先生，你好些了嗎?
(14)---What happened to your leg, Sir?
先生，你的腿怎么呢 ?
==I tripped and fell in the bathroom.
我不小心在浴室摔倒了。
---Please don’t worry, I’ll ask the doctor to go to see you right away.
請不要擔心，我馬上叫醫生過去。
Part 4 Apologize
第四部分 道歉
1. I’m very sorry. There could have been a mistake, and I do apologize for that.
很抱歉。出了錯誤，我應當道歉。
2. I assure you it won’t happen again.
我保證此類事情不會在發生。
3. I do apologize for inconvenience on behalf of our hotel.
對您造成的不便，我謹代表酒店向您道歉。
4. I’m sorry to tell you that your medicine bottle (cosmetic bottle) was broken by accident . I sincerely apologize for that.
非常抱歉，服務員在為您清理房間時，不小心打碎了你的藥瓶(化妝品瓶子)。
5. I’m sorry to hear that. That’s unusual. I’ll look into the matter at once.
很抱歉，這很不尋常，我立刻去調查一下。
6. I’m very sorry .I hope you’re not hurt Please forgive me..
對不起，你沒事吧，請原諒我。
7. I deeply apologize Madam, would you care to send this dress for dry-cleaning? No charge of course.
我們深感抱歉，小姐。請你把衣服拿去干洗，一切費用，由酒店負擔。
8. I’m terribly sorry Please do accept our apology. We’ll do our best.. 我們會盡快想辦法。
9. I’m sorry for that. I will ask the repairman to fix it now.
真是抱歉，我馬上安排人去修理。
Part 5 The Damage
第五部分 賠 償
1. I’m afraid you’ll have to pay for the damage.恐怕您得賠償損失。
2. I’m afraid you have to pay for the broken chair according to the hotel policy.
根據酒店規定，恐怕你要對弄壞的椅子做出賠償。
3. The indemnity for the burned carpet is 100 Yuan.
損壞地毯的賠償是人民幣100元。
4. I’m sorry to inform you that we have to charge you 100 Yuan for the bloodstains
on your bed linen.
我很遺憾地告訴你對于床單上的血跡我們要收取100元特別洗滌費。
Part 6 Expressing Appreciation
第六部分 道謝
1. Thank you for your kind understanding.
謝謝您的理解。
2. I would like to thank you for your great support for our hotel.
非常感謝您對我們酒店的大力支持。
請接受我們的道歉，
Part 7 Say Goodbye
第七部分 道別
1. Wish you a pleasant journey! 祝您旅途愉快!
2. On the house Sir, .I assure you that everything will be right next time you come.
這是免費的。我保證你下次光臨時，一切都會妥妥當當。
3. I’m looking forward to seeing you again. Good luck!
我期盼再次見到你，祝你好運!
小組合作情景對話范文第4篇
你好，我們是德邦物流公司，請問有什么可以幫助你。
B：I have a courier to send to my friend. Would you tell me that if your company has the service of taking data onsite?
我有一份快遞要寄給我的朋友，請問你們公司有上門取件的服務嗎?
A：Yes, we have. Sir, would you mind to tell me that what the kind is of your expressing thing?
有的，請問先生你要快遞的物品屬于什么類型的
B：Normal item.
普通物品
A：can you describe these goods roughly?
你可以大概描述一下這個物品嗎?
B：There are about 4kg, length and width is 30 cm, 40 cm high大概有4kg，長和寬都是30厘米，高40厘米
A;Ok, sir. Would you mind to tell me the time you hope us to pick it up? 好的，先生。請問你希望我們什么時候上門取件。
B：Tomorrow 9 o’clock in the morning. I will wait for you at the gate of the Qingyuan Polytechnic.
明天早上9點，在清遠職業技術學院校門口，我會在哪里等你
A：Ok, we will arrive at there on time and then we will contact with you.
Can you tell me what your telephone number is?
我們會準時到達你所說的地方，到時會聯系你，請問你的電話
碼是多少?
B：My number is 155-5555-0002.
我的電話是15555550002
A：Ok, any services do you need, sir?
好的，請問先生還需要什么服務嗎?
B：No, thanks.
沒有，謝謝。
A：Thanks for your calling!
小組合作情景對話范文第5篇
A：Hello! How are you? B：Just so so! A：What do you do recently? B：Do some reading, having classes, doing experiments and do some sports, and you? A：Except what you do, I am preparing an English exam, learning a software and， you know, reading a lot of papers in the library. B：Oh, you are so diligent and your postgraduate life must be very busy. S
A: How about your University? B: Oh, about my undergraduate college school, the first word I want to say is “sorry”, why, you may ask me. You know, I should have make a self-introduction, in our first English class. I didn’t stand here that time. The reason is, I forgot the English name of my college school, so I say sorry. She’s a beautiful school, especially in spring, when flowers are open. Also, she has a beautiful name, The North West A&F University. And I know, I will remember it all through my life. She located in YangLing, a very small quite place, far from large cities, so it’s very suitable for us to learn knowledge. Environment there is so good, fresh air, clean water, blue sky, many strong and flourish trees. And you know, she has two campuses, the south campus and the north campus, but it’s very near. Both of them have a magnificent gate, especially the north one, you have to walk though 155 steps to get into the campus. She has two large libraries, a very beautiful fountain. Peoples there are very friendly, teachers and professors are diligent. I learned a lot during my undergraduate school life, honesty, simplicity, brave, willpower. Yes you know, it’s also our school motto. And you know, I love her. A: ………………………………………………………………………………………………………………………………………………. B：Now, We are here in this University. How are you feeling when you got your admission letter from Shandong University? A：I was so excited and happy, because I think my efforts were not in vain. A word said, ‘No pains No gains’，I got it. B：Yes, I agree with you. ‘No pains No gains’, let’s study hard in the following 3 years. A：Since we’re in this famous University , say something about it. B: Firstly, to learn here and study here was always my dream, when I was very young, I want to be a student here, now it’s come true, I think I’m a lucky dog. Secondly, this University has so many campuses, about 6 in Jinan. Though I have been here more than 30 days, some of them I’ve never been to, also I didn’t know their address exactly. A：Yes, as a Engineering Student my tutor will ask me to do many things in the busy time, just like doing experiments, reading the paper, getting the field experimental data by skipping the class and so on. B: No pains no gains, I think after 3 years, you’ll be an outstanding person, you’ll be the best one. Trust in you! A：Thank you. As our tutor said‘There is no best, only better’(沒有最好，只有更好) B：Yes, in this famous University, we should make full use of our time，in order to be the better one. For all of us in this class, we should study hard together, laugh together, care for each other, and I really want to make friends with you fine people. A: So do I. AB: Thank you.
小組合作情景對話范文第6篇
Waiter: How many in your party? 服務員：您幾位?
Customer: Four 顧客：四位
Waiter: This way, please. 服務員：這邊請。
Waiter: Are you ready to order? 服務員：可以點菜了嗎?
Customer: Could you give us a second, please? (could you wait a moment?) 顧客：請給我我們一會兒時間好嗎?
Waiter: Sure. 服務員：當然可以
詞匯： be ready to do … 準備好做某事
order:點(菜，飲料，動詞)
2)
A: What can I do for you, sir? 先生，您要來點什么?
B: What have you got this morning?
(what do you have this morning ?)
今天早上你們這兒有什么?
[今天早晨 不說today morning ]
A: Fruit juice, cakes and refreshments, and everything. 水果汁、糕點、各種茶點等等，應有盡有。
B: I’d like to have a glass of tomato juice, please. 請給我來一杯西紅柿汁。
A: Would you like some eggs? 還要來點雞蛋什么的嗎?
B: Yeah, bacon and eggs.
要，再來一份熏豬肉和雞蛋。 A: Anything else, sir? 還要什么別的東西嗎，先生?
B: No, that’s enough. Thank you. 不要了，足夠了。謝謝。
3) A: Waiter, a table for two, please. 服務生，請給我一張兩人的桌子。
B: Yes, this way please. 好的，請跟我來。
A: Can we see the menu, please? 能讓我們看一看菜單嗎?
B: Here you are. 給您。
A: What’s good today? 今天有什么好吃的?
B: I recommand crispy and fried duck. 我推薦香酥鴨。
A: We don’t want that. Well, perhaps we’ll begin with mushroom soup, and follow by some seafood and chips. 我們不想吃香酥鴨?；蛟S我們可以先吃蘑菇湯，然后再要點海鮮和土豆片。
B: Do you want any dessert? 要甜品嗎?
C: No dessert, thanks. Just coffee. 不，謝謝。 咖啡就行了。
(After a few minutes.) 過了一會兒。
A: I can have the check, please. 結帳。
C: George. Let’s split this. 喬治，我們各自付帳吧。
(go dutch) AA制
A: No, it’s my treat tonight.
不，今天我請客。
B: Cash or charge, sir? 現金還是記帳?
A: Charge, please. Put it on my American Express. 記帳。請記入我的“美國運通信用卡”帳號。
補充：在酒店里所使用的英語會話，基本上是屬于商業英語，與日常生活會話中所使用的英語略有不同，較注重禮節。例如：
非正式英語
正式英語
What’s your name?
May I have your name? 您貴姓?
請問您貴姓大名?
Do you want some tea?
Would you like some tea? 您要喝茶嗎?
請問您想喝茶嗎?
不要說OK, Sure, Yeah等等，而要說Certainly, Sir. Hey, uh-huh, Hold on 等等，也不適合在酒店中使用。
可以說“just a moment, please. I’ll check that for you.” (請稍候，我來幫您確認)，然后請有能力處理的人前來協助。
對男性客人，尊稱為Sir; 面對女性客人時尊稱為Ms.
在招呼客人時，最好說“Excuse me, Sir(Ms)”, 不要直接稱呼Mr.或Ms.
二.基本待客英語
一)在正式的英語表現里，疑問基本句型可分為下列四種：
1.
May I ~
2. Could you ~
Would you ~
4.
Shall I ~?
只要理解這四種基本的句型，就可以處理大部分業務上的狀況。
1. 自己要做什么事時，就使用May I ~ May I have your name, please?
我能知道你的名字嗎?(請問尊姓大名)
May I have your check-out time, please? 請問您什么時候結帳離開?
May I see your passport, please? 請讓我看一下您的護照好嗎?
May I know your nationality, please? 請問您的國籍是什么?
2. 麻煩客人時，可使用Could you ~ Could you fill out the form, please? 請您填寫這張表格好嗎?
Could you write that down, please? 請您寫下來好嗎?
Could you draft the fax, please? 請您寫下傳真的草稿好嗎?
Could you hold the line, please? 請不要掛電話好嗎?
3. 詢問客人的喜好或是做什么時，可使用Would you ~ Would you like tea or coffee? (would like 。。。要，想要。。。) 請問您要喝茶還是咖啡?
Would you like to take a taxi? 請問您要搭計程車嗎?
Would you mind sitting here? 請問您介意坐在這里嗎?
只要在疑問詞后加“Would you ~”，就可以提出大部分的詢問。
When would you like to visit Kunshan? 請問您想要何時參觀昆山?
Where would you like to have lunch? 請問您想在哪里用餐?
What time would you like to eat? 請問您想何時用餐?
Who would you like to contact? 請問您想和誰聯絡?
Which kind of room would you prefer? 請問您喜歡哪一種房間?
How would you like to settle your bill? 請問您的賬單如何處理?
How long would you like to stay? 請問您要逗留多久?
How many tickets would you like to buy? 請問您要買幾張票?
4. 在提供建議協助、征求意見時，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains? 請問需要我把窗簾拉上嗎?
Shall I draw you a map?
請問要我為您畫一張地圖嗎?
Shall I make the reservation for you? 請問要我為您安排預約嗎?
二)招呼語
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六點以前) Good evening. (用于下午六點過后)
1)拒絕客人時，不要一口回絕說“No.”，要委婉一些。
I am afraid I can’t do that.
不好意思，我恐怕沒辦法那樣做。
I am afraid Mr. Lin is out at the moment. He should be back around 5 p.m. 不好意思，林先生現在外出。他應該會在下午5點左右回來。
2)道歉
如果是自己個人的錯就說“I am sorry.”; 如果是公司、單位、酒店。。。的錯，就說：“We are sorry.”。
I am very sorry for the delay. 很抱歉延誤了時間
I am very sorry for the inconvenience. 很抱歉造成您的不便。
3)客人對自己說“Thank you.”時回答
You are welcome. 不客氣。
4)交給客人某些東西時，可以說
Here you are. 給你。
Here is your room key. 這是您的房間鑰匙。
8.聽不清要別人重復時，說 pardon?
一、點套餐
Please give me this one. 請給我來這個。
The same, thank you